Frequently asked questions
Learn more about cannabis!
Quick guides for new customers to set up an account, browse the shop, and complete a first order.
Help with signing in, password resets, profile updates, and account access issues.
How to submit required documents, understand approval status, and manage eligibility (including veteran status).
Placing orders, tracking shipments, managing order changes, and resolving delivery problems.
Payment methods, checkout issues, receipts/invoices, and charge or refund timing questions.
Return eligibility, how to request a return, and refund status updates and timelines.
Explains purchase limits, allotment tracking, veteran cycle rules, and common limit-related blockers.
How to shop smarter filters, product formats, reading labels, and understanding availability states.