Steps To Reset Your Password
Go to the Sign in page.
Select Lost your password?.
Enter the email address linked to your account and submit.
Check your inbox for the reset email and open it.
Select Reset password in the email.
Create a new password and save it.
Return to the sign-in page and log in with your new password.
Common issues With Password Resets
Reset email not received
Wait a few minutes, then check Spam/Junk and search your inbox for “password” or “reset”.
Make sure you entered the correct email address.
Try requesting the reset email again (only use the most recent reset email you receive).
If you’re using a work or school email, your mail server may block automated emails - try again or use a different email if you have one.
Wrong email address
Try any other email addresses you may have used.
Check previous order confirmations or account emails to confirm the address.
If you still can’t identify the right email, start a chat and ask a team member to help you locate the correct account email.
Password reset link expired
Reset links can expire or become invalid after use.
Request a new password reset email and use the latest link.
If you’re locked out
If you’ve had multiple failed sign-in attempts, wait a short period and try again.
Use the password reset steps above.
If you still can’t access your account after resetting your password, start a chat and request help from a team member (they can help verify and restore access).