At Mendo, we strive to ensure a seamless shopping experience, especially when it comes to order processing. A common question we receive from customers is about their orders when a product is no longer visible on our website after they place it. Below, we explain the key points to provide clarity on this matter.
Order Processing and Stock Availability
Orders are processed based on the stock availability at the time of purchase. This means:
If the product was in stock when you checked out, your order should proceed as expected.
Occasionally, inventory errors or other unforeseen issues could result in the product being out of stock despite initial availability. In these cases, our team will promptly notify you about the next steps, which may include alternatives, backordering, or a refund.
Why Products May Disappear from the Website
It’s not uncommon for products to become briefly unavailable or entirely removed from the website due to stock changes. Here’s why this happens:
Products sell out quickly, especially high-demand items. This could occur immediately after you've made your purchase, which might lead to the product no longer being listed online.
Items may also be temporarily removed from the website for updates or adjustments to their availability.
Rest assured, if your checkout was successful and the product was marked as available at that time, your order will still be processed as long as stock permits.
If you ever feel uncertain about the status of your order, don’t hesitate to reach out to our support team. We’re here to assist you in understanding any updates to your purchase.