# Mendocannabis Help Center

> Here's a some articles that might help you find answer to your questions.

## English

### F.A.Q

- [How can I become a member and get access to medicinal cannabis?](https://blog.mendomedical.ca/en/articles/6228068-how-can-i-become-a-member-and-get-access-to-medicinal-cannabis.md): Need help getting a medical document? We're here for you!
- [Get to know medical cannabis](https://blog.mendomedical.ca/en/articles/6301004-get-to-know-medical-cannabis.md)
- [There's a problem with my order. What should I do?](https://blog.mendomedical.ca/en/articles/6247452-there-s-a-problem-with-my-order-what-should-i-do.md): Something wrong with your order? We'll make it right for you, don't worry.

### Cannabis 101

- [How to consume cannabis](https://blog.mendomedical.ca/en/articles/6262170-how-to-consume-cannabis.md): Smoking, vaping, eating, topical application
- [What are the benefits of having a medical document ?](https://blog.mendomedical.ca/en/articles/6454312-what-are-the-benefits-of-having-a-medical-document.md): Why should I get a document? How much medical cannabis can I carry?
- [Fibromyalgia syndrome and Cannabis](https://blog.mendomedical.ca/en/articles/6666202-fibromyalgia-syndrome-and-cannabis.md): Making use of medical cannabis to treat fibromyalgia syndrome
- [The different types of cannabis](https://blog.mendomedical.ca/en/articles/6247495-the-different-types-of-cannabis.md)
- [The effects of cannabis](https://blog.mendomedical.ca/en/articles/6262189-the-effects-of-cannabis.md): What will cannabis do to me?
- [Cannabis Capsule](https://blog.mendomedical.ca/en/articles/6295919-cannabis-capsule.md): What is it, how to consume it, what you should know about capsules.
- [Cannabis Oil](https://blog.mendomedical.ca/en/articles/6282182-cannabis-oil.md): What is it, how to consume it, get to know cannabis oil.
- [About CBD](https://blog.mendomedical.ca/en/articles/6282978-about-cbd.md): what is it, how to consume it and what you should know about CBD
- [Cannabis Edible](https://blog.mendomedical.ca/en/articles/6282118-cannabis-edible.md): What are cannabis edible, type pf edible, how to consume them and what are the effects.
- [Cannabis Topical](https://blog.mendomedical.ca/en/articles/6282105-cannabis-topical.md): What is canabis topical, their use and potential effect.
- [Cannabis Vapes](https://blog.mendomedical.ca/en/articles/6282001-cannabis-vapes.md): Different type of cartridge, how to use them.
- [Cannabis Extracts](https://blog.mendomedical.ca/en/articles/6282281-cannabis-extracts.md): What is it, how to consume it, getting to know extract.

### Articles

- [When CBD makes the difference for an athlete!](https://blog.mendomedical.ca/en/articles/7053391-when-cbd-makes-the-difference-for-an-athlete.md): Presentation CBDayz and its founder Guillaume Brochu.
- [A Conversation with Sam from Airgraft: Revolutionizing the Cannabis Experience in Canada](https://blog.mendomedical.ca/en/articles/7157175-a-conversation-with-sam-from-airgraft-revolutionizing-the-cannabis-experience-in-canada.md): In today's interview, we sit down with Sam, Airgraft’s sr marketing manager, to discuss their vaporizer system for cannabis concentrates
- [Unlock the Untapped Potential of CBG, CBC, and CBN](https://blog.mendomedical.ca/en/articles/7971785-unlock-the-untapped-potential-of-cbg-cbc-and-cbn.md): The Unsung Heroes of Cannabis
- [How to Fix a Clogged Vape Cartridge and Tips for Proper Care and Maintenance](https://blog.mendomedical.ca/en/articles/8017192-how-to-fix-a-clogged-vape-cartridge-and-tips-for-proper-care-and-maintenance.md)
- [Revolutionizing the Cannabis Industry with Retro Cannabis: Delivering Unprecedented Potency and Innovation](https://blog.mendomedical.ca/en/articles/7932792-revolutionizing-the-cannabis-industry-with-retro-cannabis-delivering-unprecedented-potency-and-innovation.md): Interview with Brian Leblanc, Retro’s Director of Sales

### Getting Started

- [What is a Cannabis Medical Document](https://blog.mendomedical.ca/en/articles/6300985-what-is-a-cannabis-medical-document.md): The purpose of a medical document and how to obtain one for access to medical cannabis.
- [Direct Billing with Blue Cross \(VAC\) for Canadian Veterans](https://blog.mendomedical.ca/en/articles/6247443-direct-billing-with-blue-cross-vac-for-canadian-veterans.md): Order your medical cannabis with no out-of-pocket expense. Mendo bills Blue Cross directly \(for eligible Veterans\).
- [How to Navigate The Shop & Find Products Quickly](https://blog.mendomedical.ca/en/articles/13169423-how-to-navigate-the-shop-find-products-quickly.md): Find exactly what you need, fast - using search, categories, filters, sorting, and allotment-friendly shopping tips.
- [How Can I Subscribe to The Mendo Email Newsletter, and What Information Does it Include?](https://blog.mendomedical.ca/en/articles/13187132-how-can-i-subscribe-to-the-mendo-email-newsletter-and-what-information-does-it-include.md): Stay up to date with the latest from Mendo with our weekly newsletter

### Account & Login

- [Reset Your Password](https://blog.mendomedical.ca/en/articles/13161759-reset-your-password.md): If you’ve forgotten your password, you can reset it in a few minutes by using the “Lost your password?” link on the sign-in page.
- [Trouble Logging In: Common Fixes](https://blog.mendomedical.ca/en/articles/13169946-trouble-logging-in-common-fixes.md): Quick checks and browser/device troubleshooting to get you signed in again, plus what to share if you still can’t log in.

### Medical Documentation & Eligibility

- [How Can I Access a Copy of My medical Documents on Mendo?](https://blog.mendomedical.ca/en/articles/13178736-how-can-i-access-a-copy-of-my-medical-documents-on-mendo.md): Steps to request a copy of your medical document.
- [How Long Does Blue Cross Approval Take, and What Should I Expect?](https://blog.mendomedical.ca/en/articles/13186567-how-long-does-blue-cross-approval-take-and-what-should-i-expect.md): Approval timelines, first-time vs renewal steps, and how bridge orders work while you wait
- [How To Prepare Your Medical Document For CNESST's Medical Cannabis Coverage](https://blog.mendomedical.ca/en/articles/13187017-how-to-prepare-your-medical-document-for-cnesst-s-medical-cannabis-coverage.md): Follow these steps to ensure your medical document has the required information to qualify for CNESST coverage in Quebec.
- [Are Vaporizers & Accessories Covered by Veterans Affairs \(VAC\) / Blue Cross?](https://blog.mendomedical.ca/en/articles/13343859-are-vaporizers-accessories-covered-by-veterans-affairs-vac-blue-cross.md): What to expect for vaporizer devices and accessories on your VAC coverage.
- [Renewing Your Medical Document & Clinic Contact Information](https://blog.mendomedical.ca/en/articles/13345282-renewing-your-medical-document-clinic-contact-information.md): Reach the right clinic quickly when it’s time to renew, and know what to ask for so your shopping experience stays uninterrupted.

### Ordering & Delivery:

- [Shipping Methods, Tracking & Fees](https://blog.mendomedical.ca/en/articles/13162178-shipping-methods-tracking-fees.md): At checkout, you can choose the shipping option that works best for you. Shipping fees \(if applicable\) are shown before you place your order, and free shipping is applied automatically when you qua...
- [What are the limits on ordering drinks in a single order or within a day on Mendo?](https://blog.mendomedical.ca/en/articles/13171441-what-are-the-limits-on-ordering-drinks-in-a-single-order-or-within-a-day-on-mendo.md): Understanding limitations when ordering Beverages with Mendo.
- [Does Mendo offer Black Friday sales, and how can I take advantage of them?](https://blog.mendomedical.ca/en/articles/13171453-does-mendo-offer-black-friday-sales-and-how-can-i-take-advantage-of-them.md): Get prepared for Black Friday deals with Mendo Medical.
- [Where are Mendo orders shipped from?](https://blog.mendomedical.ca/en/articles/13171555-where-are-mendo-orders-shipped-from.md): Our fulfillment location, and how to check where products are sourced in Canada.
- [What happens to my order if the product is no longer listed on the website?](https://blog.mendomedical.ca/en/articles/13171602-what-happens-to-my-order-if-the-product-is-no-longer-listed-on-the-website.md): Understanding Order Processing When Products Are No Longer Listed
- [What are the typical delivery times across Canada, and what factors may affect them?](https://blog.mendomedical.ca/en/articles/13171612-what-are-the-typical-delivery-times-across-canada-and-what-factors-may-affect-them.md): Typical Delivery Times and Factors Affecting Shipping Durations Across Canada
- [Does Mendo use Canada Post for shipping, and what happens during postal strikes?](https://blog.mendomedical.ca/en/articles/13171627-does-mendo-use-canada-post-for-shipping-and-what-happens-during-postal-strikes.md): Understand what happens during a Canada Post strike.

### Payments & Billing:

- [Compassionate Pricing](https://blog.mendomedical.ca/en/articles/6237717-compassionate-pricing.md): A 10% rebate program for eligible medical cannabis members facing financial hardship.
- [Insurance Coverage for Medical Cannabis \(Civilians in Canada\)](https://blog.mendomedical.ca/en/articles/6264210-insurance-coverage-for-medical-cannabis-civilians-in-canada.md): Can you claim medical cannabis through private insurance or benefits?
- [What Payment Methods Can I Use With Mendo Medical?](https://blog.mendomedical.ca/en/articles/6247314-what-payment-methods-can-i-use-with-mendo-medical.md): How can I pay for my medicine?
- [What do 'DGE' and 'Total DGE' mean on Mendo invoices?](https://blog.mendomedical.ca/en/articles/13171519-what-do-dge-and-total-dge-mean-on-mendo-invoices.md): Learn what DGE represents on you invoices.
- [How do I make an Interac e-Transfer payment and ensure my order is processed correctly?](https://blog.mendomedical.ca/en/articles/13178069-how-do-i-make-an-interac-e-transfer-payment-and-ensure-my-order-is-processed-correctly.md): Tips to ensure your e-transfer payment is processed quickly and your order can be shipped.

### Returns & Refunds

- [Missing or Incorrect Items in Your Order](https://blog.mendomedical.ca/en/articles/13186771-missing-or-incorrect-items-in-your-order.md): What to do if something is missing, incorrect, or damaged.

### Medical Allotments, Cycles, & Limits

- [Medical Allotment & Rx Deductions: How They Work](https://blog.mendomedical.ca/en/articles/13170003-medical-allotment-rx-deductions-how-they-work.md): Understand your authorized amount, what “Rx deduction” means, and how different formats affect your remaining balance.
- [What is the difference between the Blue Cross deduction and carry-limit conversion for medical cannabis concentrates?](https://blog.mendomedical.ca/en/articles/13215021-what-is-the-difference-between-the-blue-cross-deduction-and-carry-limit-conversion-for-medical-cannabis-concentrates.md): Understanding Blue Cross Deductions and Carry-Limit Conversions for Medical Cannabis Concentrates

### Product & Catalog Basics

- [How can I prevent and troubleshoot clogs in vape cartridges?](https://blog.mendomedical.ca/en/articles/13171473-how-can-i-prevent-and-troubleshoot-clogs-in-vape-cartridges.md): Tips, tricks, and maintenance advice for the best vaping experience.
- [When New Products Hit the Shop at Mendo](https://blog.mendomedical.ca/en/articles/13177929-when-new-products-hit-the-shop-at-mendo.md): Weekly new arrivals across categories, plus fan-favourite restocks when available.
- [Product & Format Sizes at Mendo \(by Category\)](https://blog.mendomedical.ca/en/articles/13216537-product-format-sizes-at-mendo-by-category.md): A clear guide to the most common sizes you’ll see on Mendo product pages, including how formats are labelled.
- [What hash works best in a hash kettle?](https://blog.mendomedical.ca/en/articles/13216657-what-hash-works-best-in-a-hash-kettle.md): A quick guide to hash compatibility \(and potency\) so you can choose the right product for this style of device.
- [What impurities are present in THC diamonds and liquid diamonds, and what explains labeling discrepancies?](https://blog.mendomedical.ca/en/articles/13216740-what-impurities-are-present-in-thc-diamonds-and-liquid-diamonds-and-what-explains-labeling-discrepancies.md): Understanding Impurities and Labelling in THC Diamonds and Liquid Diamonds

### Policies & Compliance

- [Other Discounts We Offer](https://blog.mendomedical.ca/en/articles/13251868-other-discounts-we-offer.md): Learn which additional member discounts are available and how to request them for your account.

## Français

### F.A.Q

- [Comment devenir membre et avoir accès au cannabis médicale.](https://blog.mendomedical.ca/fr/articles/6228068-comment-devenir-membre-et-avoir-acces-au-cannabis-medicale.md): Besoin d'aide pour obtenir un document médicale? Nous somme là pour vous aider!
- [Apprendre à connaître le cannabis médical](https://blog.mendomedical.ca/fr/articles/6301004-apprendre-a-connaitre-le-cannabis-medical.md)
- [Il y un problème avec ma commande. Que dois-je faire ?](https://blog.mendomedical.ca/fr/articles/6247452-il-y-un-probleme-avec-ma-commande-que-dois-je-faire.md): Pas de panique, on est là pour arranger la situation!

### Cannabis 101

- [Comment consommer du cannabis](https://blog.mendomedical.ca/fr/articles/6262170-comment-consommer-du-cannabis.md): Fumer, Vapoter, Manger et produits topiques
- [Quels sont les bénéfices d'avoir un document médicale ?](https://blog.mendomedical.ca/fr/articles/6454312-quels-sont-les-benefices-d-avoir-un-document-medicale.md)
- [Syndrome de fibromyalgie et cannabis](https://blog.mendomedical.ca/fr/articles/6666202-syndrome-de-fibromyalgie-et-cannabis.md): Utilisation du cannabis médicale pour traiter le syndrome de la fibromyalgie
- [Les différentes variétés de cannabis](https://blog.mendomedical.ca/fr/articles/6247495-les-differentes-varietes-de-cannabis.md): Indica, Sativa, Hybride?
- [Les effets du cannabis](https://blog.mendomedical.ca/fr/articles/6262189-les-effets-du-cannabis.md): Qu'est-ce que le cannabis peut me faire ?
- [Les capsules de cannabis](https://blog.mendomedical.ca/fr/articles/6295919-les-capsules-de-cannabis.md): Qu'est-ce que c'est, comment les utiliser, ce que vous devez savoir.
- [Huile de cannabis](https://blog.mendomedical.ca/fr/articles/6282182-huile-de-cannabis.md): Qu'est-ce que c'est ? Comment la consommer. Apprendre à connaître l’huile de cannabis
- [A propos du CBD](https://blog.mendomedical.ca/fr/articles/6282978-a-propos-du-cbd.md): Qu'est-ce que c'est, comment le consommer, ce que vous deve savoir sur le CBD
- [Produits commestible de cannabis](https://blog.mendomedical.ca/fr/articles/6282118-produits-commestible-de-cannabis.md): Qu'est-ce qu'un produit commestible, les différents produits, comment les consommer et quel sont les effets.
- [Les produits topiques](https://blog.mendomedical.ca/fr/articles/6282105-les-produits-topiques.md): Qu'es ce qu'un produit topique, comment s'en servir, les effets potentiel.
- [Vapoteuse de Cannabis](https://blog.mendomedical.ca/fr/articles/6282001-vapoteuse-de-cannabis.md): Quel sont les types de vapoteuse, comment les utiliser.
- [Extrait de cannabis](https://blog.mendomedical.ca/fr/articles/6282281-extrait-de-cannabis.md): Qu'est-ce que c'est ? Comment les consommer ? Ce que vous devriez savoir

### Articles

- [Quand le CBD fait la différence pour un sportif!](https://blog.mendomedical.ca/fr/articles/7053391-quand-le-cbd-fait-la-difference-pour-un-sportif.md): Présentation CBDayz et son fondateur Guillaume Brochu.
- [Une conversation avec Sam d'Airgraft : Révolutionner l'expérience du cannabis au Canada](https://blog.mendomedical.ca/fr/articles/7157175-une-conversation-avec-sam-d-airgraft-revolutionner-l-experience-du-cannabis-au-canada.md): Dans l'interview d'aujourd'hui, nous avons rencontré Sam, la directeur marketing principal d'Airgraft, pour discuter du système Airgraft
- [Libérez le potentiel inexploité du CBG, du CBC et du CBN](https://blog.mendomedical.ca/fr/articles/7971785-liberez-le-potentiel-inexploite-du-cbg-du-cbc-et-du-cbn.md): Les héros méconnus du cannabis
- [Comment débloquer une cartouche de vapotage obstruée et conseils pour l'entretien la maintenance de vos vape!](https://blog.mendomedical.ca/fr/articles/8017192-comment-debloquer-une-cartouche-de-vapotage-obstruee-et-conseils-pour-l-entretien-la-maintenance-de-vos-vape.md)
- [Révolutionner l'industrie du cannabis avec Rétro Cannabis: des produits puissants et innovant sans précédent](https://blog.mendomedical.ca/fr/articles/7932792-revolutionner-l-industrie-du-cannabis-avec-retro-cannabis-des-produits-puissants-et-innovant-sans-precedent.md): Interview avec Brian Leblanc, Directeur des ventes de Retro

### Getting Started

- [Qu'es-ce qu'un document médical pour le cannabis](https://blog.mendomedical.ca/fr/articles/6300985-qu-es-ce-qu-un-document-medical-pour-le-cannabis.md)
- [Programme Vétéran - Paiement automatique - Croix Bleu.](https://blog.mendomedical.ca/fr/articles/6247443-programme-veteran-paiement-automatique-croix-bleu.md): Avez-vous un système de paiement automatique pour les Vétérans ?

### Payments & Billing:

- [Rabais compassion](https://blog.mendomedical.ca/fr/articles/6237717-rabais-compassion.md): Offrez-vous un rabais compassion ?
- [Assurance](https://blog.mendomedical.ca/fr/articles/6264210-assurance.md): Est-ce que je peux réclamé/déduire le cannabis de mes assurances
- [Méthodes de paiement.](https://blog.mendomedical.ca/fr/articles/6247314-methodes-de-paiement.md): Comment payer pour votre cannabis médical