Available shipping methods
Mendo Medical offers shipping with the following carriers:
Canada Post Xpresspost
FedEx
Purolator
Can I pick up my order locally?
No, by law we are not authorized to allow for local pickup and your order must be shipped to your address.
How much does shipping cost?
Flat rate: $20–$25, depending on your location.
The shipping cost shown at checkout is the amount charged for your selected option.
Does Mendo Medical offer free shipping?
Free shipping is available on orders over $150
This threshold is based on your order total after any rebate or coupon is applied.
If your order qualifies, free shipping will appear automatically at checkout.
Tips if your total is close to $150
Double-check whether a coupon changes your post-discount total (this can affect eligibility).
If you’re not seeing free shipping and think you should, confirm your post-discount subtotal at checkout.
Need help choosing a method?
If you share your general location (e.g., province/city) and what matters most (speed vs. cost), our team can help you pick the best option.
When will my order ship?
All orders placed before 10:00 a.m. will ship out the next business day.
All orders placed after 10:00 a.m. will ship out in 2 business days.
Shipment Tracking & Delays:
You will receive a confirmation email containing a tracking number once your order has shipped. Use this number to monitor your shipment's journey via the carrier’s tracking platform. Here’s what to do:
Wait for Initial Updates: After receiving your tracking number, allow some time for the carrier to process your shipment and update its status in the system. If no estimated delivery date appears initially, rest assured that updates will follow as the carrier processes it further.
Monitor Progress: Regularly check the tracking platform to see the latest status of your shipment and its updated estimated delivery date.
Ensuring timely delivery is a key concern for Mendo, but it’s important to understand that delivery dates cannot be guaranteed once an order is shipped. Delivery timelines are subject to various external factors, including:
Carrier Processing Times: Shipping carriers may experience delays due to high volumes, weather conditions, or other unpredictable circumstances.
System Updates: Estimated delivery dates are often updated by the carrier as the shipment moves through their system. Due to these variables, Mendo cannot guarantee specific delivery dates, even for expedited shipping options.
While Mendo is unable to guarantee delivery dates, we provide tools like tracking numbers to keep you informed throughout the shipping process. By monitoring your tracking updates, you can stay aware of your shipment's progress and estimated arrival time.
Feel free to reach out via our live chat or write us at [email protected] if you need your help to combine orders and save on shipping or if you have any questions.