There are circumstances where you may need a copy of your medical document, either for insurance purposes or just for your own personal records.
Requesting a Copy Of Your Medical Document
Our support team can provide you with a copy of your medical document at your request. When reaching out to support via chat, please have the following information ready for verification:
Full Name
Date of Birth
Shipping Address
Email Address
Once the team has verified this information, a copy of your medical document will be provided to you in your chat conversation within 24 hours.
Can I Download a Copy of My Medical Document From My Account Dashboard?
At this time, direct access to medical documents through your account dashboard is not available and a request for a copy must go through customer support. However, our team is working hard to bring direct and secure access to your medical documents in the account dashboard in future shop updates.